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FAQ - Here are some things you may be asking yourself

Also known as Frequently Asked Questions

Why use a waitlist app?

Pagers are clunky, expensive, and often go missing or break. With paper waitlists, locating customers is far less efficient, and you’re not capturing valuable visit history. Plus, who wants to shout over a crowded room to find a customer? Sending texts to customers’ phones also gives them the freedom to roam outside of designated areas, making them happier and more likely to remain on the list.

What do I need for Waitlist Me?

Waitlist Me works on iPads, iPhones, Android phones and tablets, and computers, so you can use it in about any business environment.

What is Waitlist Me Premium?

Waitlist Me Premium includes unlimited notifications and usage and other features like online analytics and downloadable reports, reservations, customizable notifications, table number assignments, two-way texting, a local phone number and other features for just $19.99 a month. The free service is limited to 100 parties a month.

Really, only $20 for everything?

Yes! Waitlist Me is the ONLY text waitlist and reservation solution that offers unlimited usage and so many features for such a low price. Plus, you can use it on iPads, iPhones, Android tablets and phones, and right within any web browser to fit whatever equipment you have.

How is this possible?

Before Waitlist Me, many of our team members were responsible for building Google Voice and other highly scalable telephony services. Now we’ve built our own proprietary telephony infrastructure that allows Waitlist Me to offer highly reliable text and automated phone call alerts to your customers at very little cost.

What types of phones work with Waitlist Me?

Waitlist Me works with any cell-phone in the United States and Canada. Some of Waitlist Me's features (confirmation & reminder text messages) require the cell phone to accept text messages.

What about the customers that do not have cell phones?

If a guest doesn’t have a phone or they don't want to share their phone number, they can still be added to the waitlist for easily managing their place in line.

What happens if I lose internet / 3G connection?

You can still use Waitlist Me, but you’ll be unable to communicate with your customers via text or phone notifications until connectivity is restored and your waitlist syncs.

Who has access to my customers' phone numbers?

Phone numbers are only used for the purpose of notifying customers. We will never share or sell any of your or your customers' information.

For that great price, is there any support?

You bet! The app is easy to use, but if you have any questions we are happy to help. There is a Report Issue feature in the app settings, and you can send us an email to for other questions. We would love to hear any feedback you have as well.