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Analytics and Reports Overview

Waitlist Me has various reports for subscribers.

Weekly reports - A weekly email will be sent to each email address on file for a location with a summary of the usage for the week and comparison to the previous week. This is an easy way to get an update on your customer traffic that you are handling through Waitlist Me. (Please note, these emails are sent out only for the first 3 weeks of usage. They contain a link to opt-in if you wish to continue receiving the weekly summaries.)

Reports on demand - You can generate reports any time by logging into the Waitlist Me website and going to the Analytics page. Here are more details on the reports available. There are a number of report options to choose from, and when run will be sent as a csv file to the email address of the user logged in. The Activity Logs will give the most in-depth data to allow you to perform your own analysis in Excel; popular stats include comparing quoted wait time to actual wait time. When using the Assignment features that come with a Pro subscription, you can see if one employee routinely takes longer than others to service customers with the Assignment Logs report.

Premium Reports

The reports on the Analytics page are per-location. If you have multiple locations, choose the Multi-location Reports hyperlink on the upper right to select several places to include in one report.

My Places - If you have more than one location, going to the My Places page will give an overview how many customers are currently waiting, how many have been served in the last 24 hours, and how many have been served in the past week. These stats will show for each location, so you can view them all at a glance.

Multiplace Stats Comparison

Related features: Manage Users | Add Places | Billing Overview