To customize notifications that are sent to customers, log into Waitlist Me
and click on the Account link at the top and then on Settings. Or you can go to the Settings area in the Waitlist Me apps. There are three messages you can send to each customer.
- The confirmation notification goes out when you add a customer to the list, and contains their estimated wait time and a link to the public waitlist page so they can check their place in line from their phone. There is also a variation of this message that goes out when you choose to set an ETA time for a reservation (rather than a quoted wait time). You can also turn off the confirmation altogether, or set to Ask Me to determine who you wish to send the message to each time.
To view the ETA variation, click on the ETA tab.
There are a few optional variables that allow you to include dynamic content that is specific to the text you are sending. Here is how they work:
[estimate] – Displays a number, like 30, for the minutes you select for the estimated wait.
[eta] – Displays a time, like 7:30 pm, or a date and time, like 7:30 pm on 12/3/19, for reservations or appointments.
[link] – Shows a unique link to the public waitlist where customers can check their place in line. Note this is only used for waitlist customers and not for reservations where there is already a defined date and time.
[size] – A number representing the party size.
[assign] – If you assign customers to tables or resources, you can use this variable to display the name of the table or resource in the text.
- The notification text is triggered by pressing the notification icon in the app that lets the guest know you are ready for them. Premium and Pro users also have the option to allow customers to send text message responses
if they need more time or decided not to come, and these responses will show in the app.
- If you need to notify a customer a second time, you can choose to have an automated call go out or a text message. Make edits to the text notification, or choose from a list of pre-recorded options for the phone call.
Pro users can also type in text for a custom text-to-voice phone call for further customizing that message beyond the default options.
Text message content
- Effective text messaging is simple and to the point. SMS technology was designed to pass small amounts of information quickly over mobile networks and uses a limited character set and message limit of 160 characters. This includes the full alphabet, numbers and some common symbols, and we have features for avoiding unsupported characters and keeping the message length within the 160 length to ensure a consistent messaging experience.