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Customizable Notifications

Personalize the text notifications and automated calls customers receive

To customize notifications that are sent to customers, log into Waitlist Me and go to the "Account" area and then on "Settings". Or you can go to the Settings area in the Waitlist Me apps.

There are two main text notifications. The confirmation notification goes out when you add a guest to the list, and contains their estimated wait time and a link to the public waitlist page so they can check their place in line from the phone. There is also a variation of this message that goes out when you choose to set an ETA time, like for a reservation rather than a quoted time. There is also the option to turn off the confirmation altogether.

Then there is a second notification that you can trigger by pressing the notification icon in the app that let's the guest know you are ready for them. For premium users this notification also contains options to reply with a 2 if they need more time or 3 if they decided not to come, and these responses will show in the app.

Here is how the editing page looks:

phone notification setting

To view the ETA variation, click on the ETA tab.

ETA notification

When you are done making edits, make sure to Save your changes.

On the same Settings page, you can also select from a couple options for the automated call notification. When a customer doesn't come after the first text notification is sent and you press the notification icon again in the app, Waitlist Me will place a call to the customer and play the message you select:

phone notification setting